ONLINE THERAPY

via secure video conferencing

Benefits of Online Therapy

Telehealth and online therapy has many benefits such as accessibility and flexibility.

  • Provides flexibility for both the therapist and the client
  • It can allow space to focus on your mental health when you have a busy lifestyle or schedule
  • Therapists may also opt to provide treatment during non-traditional hours

Increased access to services. This may be particularly helpful for:

  • People who live far away or in rural areas where access to mental health services is limited
  • Individuals who lack access to regular transportation
  • People who have physical or mobility disabilities
  • Safety/health-related concerns (e.g. pandemics, people who are immunocompromised, etc.)
  • Facilitates the ability to find a therapist that provides treatment in your preferred language
  • Facilitates access to specialists
Mililani Psychology Online Therapy online therapy

REQUEST A NEW APPOINTMENT

For New Patients Only

Eligibility for Online Therapy

Not every client will be a good fit for Online Therapy. In general, telehealth is NOT the best option for the following:

  • Individuals who are currently experiencing a crisis
  • Clients that have thoughts of hurting themselves or others
  • Patients who have been diagnosed with a severe and persistent mental illness

  • Individuals who do not have Internet access or a device (tablet, computer, smartphone)

  • Anyone outside of the state of Hawaii or Nevada

Secure Video Conferencing

The Mililani Psychology Group offers Online Therapy via secure video conferencing. Sessions are conducted in accordance with the standards set forth by the Health Insurance Portability and Accountability Act (HIPAA), the American Psychological Association (APA), and the state licensing boards via the following platforms:

HMSA Online Care (HMSA eligible members only)

Google Meets (All clients)

  • Copay based on insurance plan – all insurances applicable
  • Provider emails or texts a link & code to the client to join a Meets session.
  • Provider gives client permission to enter the room.

Preparing for an Online Session

Check Your Connection

Strong Internet Connection

A strong internet connection is the most important factor in having a clear and uninterrupted online therapy session.

Internet Speed Test

Run an internet speed test to make sure your internet bandwidth is at least 1.5Mbps/1.5Mbps.  Test Your Speed Here

Reset Your Modem

Reset your modem by unplugging the power cord, waiting one minute, then reconnecting to power.

Turn Off Other Devices

Turn off any other devices that are connected to the internet (phones, tablets, etc.), or temporarily disable their network connection. Ask that others who share your internet connection log-off while you are in session.

Close Other Windows

Close all other online windows on your computer, and discontinue any downloads that may be in progress.

Choose Your Location

Choose a location for the session that is close to your internet modem and router.

Getting Ready

Choose a Private Location

Set up your computer or tablet in a private location where you will not be overheard or interrupted.

Proper Lighting

Lighting should be aimed toward the front of you. Avoid sitting with a window or other source of bright light behind you.

Use a Microphone Headset or AirPods

This improves overall sound quality and prevents a distracting “echo” caused when one person can hear them self on the other’s computer speaker..